customer service & ethics

PCT’s sustainable customer service means identifying the true needs of customers while coinciding with the group’s business processes. PCT aims to answer to the changing needs of customers in the competitive market of metal cutting tools.

PCT aims to boost customer loyalty in the short term and to assure an ever-more environmentally aware future with long-term customer loyalty. When sustainability becomes part of a brand’s culture, it becomes a point of distinction, a core value, and has a large impact on the way customers perceive the brand.

As part of sustainable customer service, PCT continually strives to be socially responsible. The compliance program is driven by high ethical standards and legal conformity in business practices. Compliance prescribes a true code of conduct that does not tolerate violation of the law, or company internal regulations. The company requires the highest standards of professional and ethical conduct from its employees and third parties.